- Course overview
- Course details
- Prerequisites
Course overview
About this course
ITIL (Version 5) equips professionals with trusted credentials to start,
advance, or accelerate their career in a digital and AI-driven world. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments. Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Note: Exam voucher is included in the course price.
Audience profile
- IT Project Manager
- IT Development Manager
- Service Delivery Managers
- IT Support Professionals
- IT Service Management Professionals
At course completion
You will able to:
- Understand key digital product and service management concepts
- Understand the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
- Identify how ITIL integrates with modern digital practices.
- Understand the purpose of each product and service lifecycle management activity.
Course details
1. Key Digital Product and Service Management Concepts
2. Value Co-Creation
3. Product and Service Management Dimensions
4. The ITIL Value System
5. The ITIL Guiding Principles
6. The Product and Service Lifecycle
7. ITIL's Management Practices
8. Continual Improvement within ITIL
9. Value Stream Mapping and Management
Prerequisites
There are no required prerequisites. However, familiarity with IT operations or service management concepts is beneficial.
Enquiry
Course : ITIL Foundation (Version 5)
Enquiry
request for : ITIL Foundation (Version 5)
