• Course overview
  • Course details
  • Prerequisites

Course overview

About this course

Build on your ITIL®  4 certification and strengthen your expertise in digital product and service management in line with the latest ITIL evolution. Understand what has changed since ITIL® 4, focusing only on the new and refined concepts, terminology, and structural updates introduced in ITIL® Foundation (Version 5).

Gain clarity on the updated terminology and principles shaping ITIL® (Version 5), ensuring confident communication across teams, partners, and stakeholders. Learn how to integrate the enhancements into your existing ITIL® knowledge and apply the updated guidance to improve collaboration, performance, and results.

Note: Exam voucher is included in the course price.

Audience profile
  • ITIL 4 Certification holders
  • IT Project Manager
  • IT Development Manager
  • Service Delivery Managers
  • IT Support Professionals
  • IT Service Management Professionals
At course completion

You will able to:

  • Confidently interpret and apply the updates introduced in ITIL (Version 5) without repeating previously covered ITIL content.
  • Understand how ITIL evolved to support modern digital product and service management, including the impact of AI and emerging technologies.
  • Apply updated guidance to improve alignment, performance, and measurable outcomes across products and services.

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Course details

1. Key Concepts of Digital Product and Service Management

2. Service Relationships

3. ITIL Value System

4. Governance

5. ITIL Guiding Principles

6. ITIL Management Practices

7. Value Streams

8. Continual Improvement

9. Dimensions of Product and Service Management and AI

10. ITIL and other Frameworks Integration

 

Prerequisites

Learners must hold a valid ITIL® 4 Foundation certification before attending this Bridge course training. This ensures existing ITIL knowledge is in place, allowing full focus on the updated concepts and new practices introduced in ITIL® (Version 5).

Our Technology Partners

Spectrum Networks is the Authorised Learning Partner for some of the leaders in IT technology for Digital Transformation