- Course overview
- Course details
- Prerequisites
Course overview
About this course
This course equips learners with the skills to build and manage strong stakeholder relationships. You will master the entire customer journey, from initially identifying needs to ultimately delivering value. The curriculum provides a practical framework for designing, measuring, and refining customer journeys. You will learn to manage service interactions, tailor offerings to specific requirements, and formally agree on services that create mutual value for both the customer and your organization. Upon completion, you will have the essential skills to deliver and support services that not only meet but exceed evolving customer expectations.
Audience profile
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
Course details
Module 1: Customer Journey
Module 2: Customer Journey - Explore
Module 3: Customer Journey - Engage
Module 4: Customer Journey - Offer
Module 5: Customer Journey - Agree
Module 6: Customer Journey - Onboard
Module 7: Customer Journey - Co-Create
Module 8: Customer Journey - Realize
Prerequisites
- ITIL® 4 Foundation certificate or a higher-level ITIL® 4 certification.
- A basic understanding of Service Management concepts and principles.
- Familiarity with IT terminology and IT-related work experience would be beneficial.
Enquiry
Course : ITIL® 4 Specialist: Drive Stakeholder Value
Enquiry
request for : ITIL® 4 Specialist: Drive Stakeholder Value
