• Course overview
  • Course details
  • Prerequisites

Course overview

About this course

This course teaches participants how to master the development of intelligent conversational interfaces. The course equips you with the skills necessary to navigate these complexities and build powerful copilots that enhance user engagement.

Audience profile

  • Power Platform App Maker

  • Power Platform Developer Consultant

Course details

Module 1: Get started with Microsoft Copilot Studio
• Get started working with environments
• Create agents and work with the Microsoft Copilot Studio interface
• Create topics
• Enhancing productivity with Generative AI
• Test your agents
• Publish agents and analyze performance
• Exercise - Create an agent with Microsoft Copilot Studio

Module 2: Build an initial agent with Microsoft Copilot Studio
• Agent creation
• Agent creation using conversational builder
• Generative Answers
• Deploy agents

Module 3: Manage topics in Microsoft Copilot Studio
• Work with agent topics
• Bot Framework Skills
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics

Module 4: Work with entities and variables in Microsoft Copilot Studio
• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics

Module 5: Build effective agents with Microsoft Copilot Studio
• Use cases
• Plan for agents
• Topics
• Design your agent
• Build solutions
• Build a conversational agent
• Validate and iterate on your design

Module 6: Enhance Microsoft Copilot Studio agents
• Use Power Automate to add actions
• Agent actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyze agent performance

Module 7: Create an agent with Microsoft Copilot Studio and Dataverse for Teams
• Create your first agent
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new agent

Module 8: Build an autonomous agent in Copilot Studio
• Bring autonomous agents into the enterprise
• Exercise - Create your first autonomous agent
• Test and refine the autonomous agent
• Exercise - Deploy an agent in a live environment

Module 9: Guided Project - Create agents with Microsoft Copilot Studio

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Prerequisites


  • Familiarity with Microsoft Copilot Studio.

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