• Course overview
  • Course details
  • Prerequisites

Course overview

About this course

This course emphasizes essential skills in operating systems, security, software troubleshooting, and operational procedures. Successfully passing Core 2 and Core 1 equips you for roles like IT support specialist and help desk technician while laying the foundation for advanced certifications like Network+ and Security+.

Audience profile
  • IT Support Specialist
  • Help Desk Technician
  • Desktop Support Analyst
  • Managed Services Technician

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Course details

Module 1: Operating System Installation and Management

Module 2: System and Software Troubleshooting

Module 3: Core Security Principles and Practices

Module 4: Threat Mitigation and Malware Management

Module 5: Operational Procedures

Prerequisites

  • 12 months of hands-on experience in an IT support specialist job role.

Our Technology Partners

Spectrum Networks is the Authorised Learning Partner for some of the leaders in IT technology for Digital Transformation