VeriSM™ Foundation This course introduces a modern service management approach designed for the digital age.

Course overview

About this course

This course introduces a modern service management approach designed for the digital age. Unlike traditional frameworks that focus on a single methodology or department, VeriSM™ provides an organization-wide approach to service management, enabling businesses to integrate multiple management practices and emerging technologies to deliver value effectively.

The course helps professionals understand how to adopt flexible service management practices, align services with business objectives, and respond to changing customer and organizational needs. Participants gain a solid understanding of the VeriSM™ model, service culture, governance, organizational structures, progressive management practices, and innovative technologies that support modern service delivery.

Audience profile

• IT Professionals
• Service Managers
• Service Owners
• IT Managers
• Service Delivery Managers
• Business Managers
• Project Managers
• Digital Transformation Professionals
• Executives and Decision Makers
• Graduates and Undergraduates entering service management roles
• Professionals involved in the development, delivery, operation, or promotion of services
• Individuals seeking a modern approach to service management
  
  

At course completion, you will be able to:

• Build a strong foundation in modern service management concepts and principles.
• Understand the organizational context, governance structures, and factors influencing service delivery.
• Explain the role of service culture in creating customer-centric organizations.
• Understand the competencies, structures, and collaboration models required for effective service management.
• Apply the VeriSM™ model to design and deliver continuous improvement of services across the organization.
• Understand the purpose of the Management Mesh and how resources, environments, emerging technologies, and management practices influence service delivery.
• Understand how to integrate and adapt multiple management practices to meet business needs.•
• Identify approaches for initiating service improvement programs and driving continual improvement initiatives.
• Understand the impact of digital transformation and emerging technologies on service delivery.
• Evaluate the role of Agile, DevOps, Lean, and SIAM™ in modern service management.