• Course overview
  • Course details
  • Prerequisites

Course overview

About this course

This course is designed to provide IT professionals with a foundational understanding of Lean principles and how they can be applied to the IT environment. This course aims to enhance the efficiency and effectiveness of IT services while aligning them with organizational goals. Participants will gain an understanding of Lean principles, methodologies, tools, and techniques that support continuous improvement and value delivery within IT organizations.

Audience profile
  • IT Managers
  • Process Improvement Specialists
  • Business Analysts
  • Project Managers
  • Digital Transformation Leaders
  • Quality Assurance Professionals
  • Operations Managers
  • IT Service Management Professionals
  • Change Managers
  • Continuous Improvement Practitioners
  • Lean Practitioners
  • Consultants in IT and Business
  • Software Developers
  • System Administrators

At course completion, you will be able to:

  • Understand the fundamental concepts of Lean IT and its importance in IT service management.
  • Recognize the principles and practices of Lean methodology.
  • Identify common forms of waste in IT processes and understand approaches to reducing them.
  • Apply Lean tools and techniques to improve workflow efficiency.
  • Understand the importance of a culture of continuous improvement within IT organizations.
  • Analyze value streams to enhance process performance.
  • Measure and monitor the impact of Lean initiatives on IT services.
  • Utilize metrics to drive decision-making and process improvements.
  • Communicate Lean concepts effectively to stakeholders.
  • Understand how Lean IT contributes to customer value, service quality, and organizational performance.

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Course details

Module 1: Foundations, Customer, Process & Performance

Module 2: Customer Dimension

Module 3: Process Dimension (Part 1)

Module 4: Process Dimension (Part 2) & Performance Dimension

Module 5: Organization, Behavior, Problem Solving & Kaizen

Module 6: Problem Solving & Kaizen

Module 7: Implementing Lean IT

Module 8: Preparing for the EXIN Lean IT Foundation Exam

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Prerequisites

  • Basic understanding of IT concepts and terminology.
  • Familiarity with Lean principles and practices, although prior experience is not mandatory.
  • General awareness of process improvement methodologies.

Our Technology Partners

Spectrum Networks is the Authorised Learning Partner for some of the leaders in IT technology for Digital Transformation